QUESTION & ANSWERS
SIZING AND ASSISTANCE
Not sure about your size? Don't worry, we've got you covered! Our standard size chart is available for your convenience, helping you choose the best fit. Additionally, each product description includes fit suggestions to guide your selection process. If you need further assistance, feel free to contact our team.
PRE-ORDER
Purchases made for pre-order are placed into production the following business day after purchase and are typically ready within 2-3 weeks. While delays may occasionally happen due to unforeseen circumstances, rest assured that customers will be promptly notified and updated in such cases.
PAYMENT METHODS
Accepted Payment Methods:
- Credit Cards: We welcome Visa, Mastercard, Discover, and American Express cards through Paypal.
- Bank Transfer: You can make payments through any bank transfer to our BPI account.
- GCash: We also accept payments via GCash.
ORDER CHANGES
For any changes to your order information, such as updates to the shipping address, payment method, or order size, please reach out to us via email at info@kalieandco.com or complete the form available on our "Contact Us" page.
ORDER ISSUE RESOLUTION
If you're experiencing any issues with your order, we're here to help!
Whether you're missing part of your order, received the wrong item or size, or if your item arrived faulty, please don't hesitate to reach out to us via email at info@kalieandco.com or complete the form available on our "Contact Us" page. Simply include your order number along with any relevant details, and we'll promptly assist you in resolving the issue as soon as we can.